Are your themes SEO friendly?

All of our themes are Search Engine Optimised (SEO) friendly, which means they will be well indexed by any search engine. We’re following the best practices for our theme in the matter of hierarchy and HTML syntax.

What do I need to use your theme?

You will need:

  1. A hosting for your website
  2. The latest version of WordPress installed into your hosting
  3. And one of our themes
  4. Optional: be patient with us!

Envato WordPress Toolkit stopped working

Envato WordPress Toolkit is a third-party plugin that Envato recomend to use for your theme, but we’re not able to deal with any issues it may cause. We would appreciate if you could contact them directly for any problems you’re having regarding Envato WordPress Toolkit.

I’m trying to install your theme, but it failed during the installation

You may have tried to install our theme but a Style Sheet is missing, a PHP parse error appears or some kind of weird stuff is happening.

Most of the reasons why this is happening, is because your download of the theme hasn’t been perfect. Not your fault don’t worry! Just try again to download the theme from your Envato account.

If the problem persists, open a ticket on our support page and we will help you as soon as possible!

Where can I find my Envato purchase code?

To give you the best support we will need you to provide this purchase code. To find it follow these steps:

  1. Login into your Envato account
  2. From your account dropdown links, select Downloads
  3. Click the Downloads button that corresponds with your purchase
  4. Select the License certificate & purchase code download link. Your Purchase Code will be displayed within the License Certificate.

How can I update my theme?

We recommend to use Envato Toolkit Plugin to get notified when an update is available and install it easily.

Also for a safer update and to keep your customisation, we recommend to use the the child-theme of the theme from the beginning.

Now, to update your theme with the latest version:

  1. Login into your Envato account
  2. Click the Download button that corresponds with your purchase
  3. Select the Installable WordPress file only download link.
  4. From your WordPress Dashboard, go to Appearance > Themes.
  5. Select another theme (e.i. Twenty Twelve).
  6. Delete the theme that you want to update
  7. Now install the new version, go to Appearance > Themes > Add New and select the zip file you’ve downloaded earlier.

Would I loose all my content if I update or change the theme?

If you update you won’t loose all your content as blog post, portfolio post, theme options, etc. Since all this content is saved in your database and not in the theme.

Although, if you change the theme, the other theme may not use the same framework as we do in Knacc and won’t display your content properly or at all.

We recommend to export your content before deciding to update or change your theme. To do so, please, follow the instructions of How to export my content.